Complaints book

1Your Information

Passenger's Full Name

Complaint Date

Document Number

Phone Number

Address

Email Address

3What Happened and What You Are Requesting

Type of Complaint
ClaimComplaint

Amount Claimed

Details of the Claim or Complaint

Request: (Specific action requested by the consumer regarding the event that gave rise to the claim or complaint)

I declare that the information provided is true and accurate.
I authorize the processing of my personal data for the purpose of handling this claim or complaint, in accordance with personal data protection regulations.
I have read and accept the privacy policy.

*I declare that I am the holder of the service and accept the contents of this form, affirming under oath that the facts described are true and accurate.

*Filing a claim or complaint does not prevent the consumer from pursuing other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

*The service provider must respond to the claim or complaint within a period not exceeding fifteen (15) calendar days. This period may be extended by up to an additional fifteen (15) calendar days, provided that the consumer is notified in advance.