Privacy Policy
At INKA WASI JOURNEYS, we value and respect the privacy of our clients, users, and visitors.
This Personal Data Protection Policy aims to inform you about how we collect, use, store, and protect the personal data provided by our clients and users, in accordance with Law No. 29733 (Personal Data Protection Law), its regulations, and other applicable Peruvian laws.
By using our website, requesting information, completing a form, communicating with us, or contracting any of our tourism services, the user acknowledges having read this Policy and agrees to the processing of their personal data under the terms set forth herein, where applicable under the law.
INKA WASI JOURNEYS is committed to processing the personal data of its clients and users in compliance with the principles and obligations established by Peruvian regulations regarding personal data protection.
The data will be used solely for legitimate, specific purposes related to the provision of our services, customer support, and the management of business relationships.
Depending on the service requested or contracted, we may collect personal information such as:
- Full names.
- Country of residence.
- Telephone number.
- Email address.
- Identity document, when necessary.
- Passport information, when required to manage specific tourism services.
- Travel dates.
- Flight and booking-related information.
- Emergency contact details.
- Information necessary to organize and provide the contracted services.
- Information voluntarily provided by the user when communicating with us.
The information collected will depend on the type of service requested and the requirements necessary to properly manage the booking.
INKA WASI JOURNEYS may collect personal information through:
- Forms available on our website.
- Booking forms.
- Quote requests.
- Email communications.
- WhatsApp and other customer service channels.
- Contracting and booking processes.
- Direct communications with our clients.
- Other legitimate means used to provide our services.
- We will endeavor to collect personal data through lawful, appropriate, and transparent means and, where applicable, with the data subject’s consent.
The personal data provided may be used for purposes related to:
- Handling requests for information and price quotes.
- Processing and managing bookings.
- Coordinating tourism services.
- Issuing documents related to the booking.
- Managing payments and invoicing.
- Coordinating accommodation, transportation, tours, tickets, and other services.
- Communicating with the client before, during, and after their trip.
- Providing customer service and support.
- Addressing requests, inquiries, modifications, or issues related to a booking.
- Complying with legal or contractual obligations.
- Improving our services and our users’ experience.
When necessary to provide a contracted service, certain data may be shared with providers directly involved in service delivery, such as hotels, tour operators, transport companies, airlines, or other related providers.
INKA WASI JOURNEYS is committed to protecting the personal information received from its clients and users.
We do not sell our clients’ personal data.
Furthermore, we strive to limit access to personal information solely to those individuals who need it to perform functions related to the provision of our services, customer support, administration, reservations, billing, or other activities necessary for the company’s operations.
INKA WASI JOURNEYS implements reasonable security measures designed to protect personal data against loss, misuse, unauthorized access, alteration, or unauthorized disclosure.
When sensitive information is provided via digital channels, we strive to use appropriate security mechanisms to protect the transmission of such information.
Access to personal data within our organization is limited, as appropriate, to personnel who require such information to perform duties related to service provision, customer service, administration, reservations, or other authorized activities.
When the client provides personal data concerning other individuals—such as companions, family members, or emergency contacts—they declare that they have the appropriate authorization to provide such information where legally required.
The client shall ensure that the information provided is accurate and up-to-date.
Personal data will be retained for the period necessary to fulfill the purposes for which it was collected and/or for the timeframes required to comply with legal, contractual, or administrative obligations.
Once the data is no longer necessary for such purposes, it will be handled in accordance with the obligations and procedures established by applicable regulations.